Delete your data

You can delete the data SORAI holds about you at any time, in three ways — pick whichever suits you. This page is the data-deletion instructions we reference in our Privacy Policy and in our app settings; the policy remains the full description of what we collect and why.

1. Delete your account yourself (fastest)

• Sign in at sorai.one/account with the email you use for SORAI (we send a one-time sign-in link — no password needed).
• Scroll to Delete account and confirm. We'll ask once, because this is permanent.
• That's it. We immediately remove your account record, your organiser submissions and your encrypted taste-mirror backup, and we revoke every active session. You'll be signed out on the spot.

While signed in you can also download a copy of the data we hold before deleting, if you want a record first.

2. Clear what lives in your browser

Your taste profile, saved places, plans and preferences are stored on your device in your browser's local storage — not on our servers. Clearing site data for sorai.one in your browser settings makes SORAI forget everything learned there, completely and immediately. See Cookies & local storage for exactly what lives where.

3. Ask us by email

Can't sign in, or would rather a person handle it? Email info@moclarus.com from the address associated with your account (or just name the account) and say you want your data deleted. We'll verify it's you, delete the data, and confirm by reply. We aim to complete verified requests within 30 days — usually far faster.

What we keep, and for how long

After deletion we retain only what law or fraud-prevention genuinely requires: billing records held by our payment processor where tax/accounting law demands it, and a short-lived hashed deletion marker (about 90 days) so a delayed payment webhook can't recreate your account by mistake. The marker is a hash — it cannot be turned back into your email. Everything else goes. Full retention windows: Privacy Policy.

Questions

Anything unclear, or a deletion request with a wrinkle (a different email, a venue claim, an active order)? Contact info@moclarus.com and we'll sort it out.